Technology Products Engineer

Job Summary:

Install, support, and maintain technology equipment for the heavy earth moving and mining industry.   Ensure support agreements are maintained and executed in a professional manner through skilled technical application and product training.  Develop an open line of communications with key operational and management personnel that ensures a successful relationship with our customers. Assist account mangers and product support reps with the sale and promotion of technology products. Promote supported manufacturers product as to increase the overall efficiency of the mine or earth moving operation.  Help promote SITECH Southwest and Empire as a leader in the field and ensuring maximum market share by promoting the team concept through your professionalism and technical expertise.

Essential Functions:

1. Provides customer support for all CAT and Trimble technology products and related systems.
2. Performs basic trouble shooting skills for digital and analog electronic components, electrical wiring and related mechanical systems.
3. Assists with the installation of technology systems and products.
4. Provides machine operator training on mining and heavy earth moving machines.
5. Assists the customer in the translation of data generated by technology products and to increase efficiencies & productivity.
6. Manages system installations, commissioning, training, and support of all SITECH’s mining technology products.
7. Provides specialized training in the area of global positioning and machine control for external and internal customers.
8. Identifies sales opportunities for our customers in the area of CAT Technologies, including the Account Manager in implementation.
9. Trouble-shoots digital and analog sensors, electronic components, electrical wiring, and mechanical mounts.
10. Interfaces technology products with customers’ high speed radio network.
11. Work safely at all times.  Adhere to all applicable safety policies.  Comply with all company policies, procedures, and standards.

Additional Responsibilities:

1. Ensures preventative maintenance for technology equipment is maintained per customer contract.
2. Develops a relationship that leads our customers to ask us for assistance in solving their technology needs through our expertise and willingness to exceed their expectations.
3. Maintains open communications with manager and team members.
4. Travels out of town for days at a time and works occasional weekend.
5. Provides timely and accurate expertise and knowledge to Sales Account Managers to develop quotes to the customers that truly reflect what is necessary to complete the project.
6. Work within and promote corporate values.

Additional Level Requirements

Technology Products Engineer II: Auto CAD experience or equivalent course work. Must have an advanced level of understanding of Global Positioning Systems and its theory. Must understand analog and digital sensors and their application and utilization to augment GPS data.

Technology Products Engineer III: Advanced mechanical knowledge including CAT Machines. AutoCAD experience. Experience in the use of GPS Machine Control systems. Must understand analog and digital sensors and their application and utilization to augment GPS data. Thorough understanding of GPS surveying methods.

Knowledge Skills and Abilities:

1. Must have strong computer skills to include e-mail, Microsoft Office, Networking, software installation, Registry editing, Hardware specification analysis, Internet, Hyper Terminal, IP Protocols, and VIMS PC.
2. Must understand analog and digital sensors and their application and utilization to augment GPS data.
3. Must understand electrical circuit theory and be able to read complex electrical schematics.
4. Must be able to use a multi-meter and test for voltage, current, and continuity.
5. Must have an advanced level of understanding of Global Positioning Systems and its theory.
6. Must have advanced mechanical skills and knowledge. 
7. Must be able to work as a team player.
8. Have the ability to work with limited supervision on a daily basis. 
9. Dependable and consistent attendance.
10. Ability to maintain consistent attendance.

Education and Experience:

1. Proof of high school diploma or General Education Degree (GED).
2. Must have an Associate’s degrees or equivalent.
3. Auto CAD experience or equivalent course work.
4. Must have a minimum of 1.5 years of experience of Level 1 Engineer or equivalent. 
5. Able to Achieve MSHA certification.
6. Must complete site specific training and pit driving, as it pertains to contracted site. 
7. Must be able to communicate (speak, read, comprehend, write) in English.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is regularly required to use hands and talk or hear.
2. The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
3. The employee is occasionally required to sit.
4. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
5. Specific vision abilities required by this job include close vision

6. This position is designated as a "Safety-Sensitive Position".   A Safety-Sensitive Position includes tasks or duties that the employer in good faith believes could affect the safety or health of the employee performing the task or others, which includes any of the following:  operating a motor vehicle, other vehicle, equipment, machinery or manufacturing process, the malfunction or disruption of which could result in injury or property damage; performing duties in the residential or commercial premises of a customer, supplier or vendor; working in any occupation subject to federal safety regulations.  If on an occasional basis, employees perform tasks or duties as listed above, then their role would be classified as Safety Sensitive.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is regularly exposed to risk of electrical shock.
2. The employee is frequently exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
3. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
4. The noise level in the work environment is usually loud.
5. Machinery and tool operation requires the use of safety equipment to include but not limited to: eye safety glasses, hearing protectors.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.