Parts Operations Specialist (Safford)

Date: Jan 24, 2023

Location: Safford, AZ, US, 85546

Company: Empire

Requisition #: 25859 

Shift : 1 

Start Time :  6:00 am 

End Time :  6:00 pm 

Schedule Days : Other 

Position Status: Full Time (40 hrs week) 

Pay Range: $20.34  -  26.67 


Job Summary:

Assist customers by accepting parts orders and processing them in the most expedient, efficient manner.  Perform all branch store Parts Department functions and operations, which may include: warehousing, stocking, shipping and receiving, will call, shop and field service parts orders and expediting, customer calls, walk in orders and expediting, parts return credits, and core acceptance inspections and credits.  Maintain the parts inventory as required.

Essential Functions:

  1. Acknowledges customers.  Demonstrates superior customer relations and interdepartmental cooperation skills.
  2. Writes Parts Sales Orders (PSO) and parts return credits.
  3. Maintains knowledge and understands products sold by Empire.
  4. Provides oral and/or written parts quotations to customers.  Processes mail in and fax parts orders.
  5. Fills orders from stock.
  6. Fabricates hoses and battery cables.
  7. Performs warehousing functions.  Receives stock and freight shipments, replenishes shelf stock, and packages parts for shipment.  Assists in maintaining inventory accuracy.  Prepares manifests for materials being shipped according to carrier's and EMPIRE's procedures.
  8. Works safely at all times.  Adheres to all applicable safety policies.  Complies with all company policies, procedures, and standards.

Additional Responsibilities:

  1. Ensures all Parts and Warehouse areas clean and neat at all times.
  2. Writes change and new locations for parts stock.
  3. Operates parts delivery truck, forklift, and other material handling equipment following all safety practices and rules.
  4. Processes cores for core acceptance and issue credits.
  5. Accepts after-hours parts calls.
  6. Performs Will Call duties and functions.  Understands and follows all procedures for handling Will Call parts and returns.
  7. Processes, handles, and records cash for cash sales transactions as required
  8. Works within and promotes corporate values.

Knowledge Skills and Abilities:

  1. Must have interpersonal skills sufficient to assist customers and employees in a professional manner.
  2. Must have Caterpillar reference sources knowledge and usage experience.
  3. Must have sales techniques sufficient for recommending additional parts needed.
  4. Must have knowledge of Caterpillar parts, customer operations, customer transportation methods, and Parts Department procedures and policies relating to Parts Sales Orders and Credit Memos.
  5. Must have computer skills sufficient to use Empire’s computer systems and office software.
  6. Demonstrated proficiency in using DBS, SIS, Antares, and other computer programs in the performance of the job
  7. Must have knowledge of Parts Exchange components, Caterpillar and Allied product lines and applications, and all parts related work areas and their functions.
  8. Ability to maintain consistent attendance.

Education and Experience:

  1. Proof of high school diploma or General Education Degree (GED).
  2. Previous experience in all Parts Department areas preferred.
  3. Minimum 1 year experience in a Parts Sales environment.
  4. Must have and maintain a valid motor vehicle driver’s license.
  5. Forklift operators’ certification.
  6. Must be able to communicate (speak, read, comprehend, write) in English.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear.
  2. The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
  3. The employee is regularly required to lift and/or move up to 40 pounds and occasionally required to lift and/or move up to 60 pounds.
  4. Specific vision abilities required by this job include close vision.
  5. This position is designated as a "Safety-Sensitive Position".   A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
  2. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
  3. The noise level in the work environment is usually office moderate.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.


Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.


Empire Southwest is an EEO/Affirmative Action Employer

Safety - Respect - Integrity - Teamwork - Excellence - Stewardship - Astonishment

Nearest Major Market: Safford

Job Segment: Forklift, Warehouse, Outside Sales, Field Service, Manufacturing, Sales