Service Manager - 25337

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Date: Nov 21, 2022

Location: Phoenix, AZ, US, 85009

Company: Empire

Requistion # : 25337 

Location: Phoenix 

Position Status:  Full Time (40 hrs week) 

Shift : 1 

Start Time :  7:00 am 

End Time :  5:00 pm 

Schedule Days : Monday - Friday 

Pay Range: $69,460.00  -  $118,770 

 

 

 

Job Summary:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.

  1. Assume responsibility for evaluating employees and ensures timely annual evaluation.
  2. Achieve a high level of client satisfaction.
  3. Provide technical support as needed to assigned personnel and support resources. 
  4. Make and support warranty and policy recommendations.
  5. Maintain workforce by forecasting workforce requirements, equipment and supplies to provide the quality and quantity to meet work demands.
  6. Monitor and report significant equipment performance failures.  Settle warranty claims.
  7. Communicate with proper individuals to clarify instructions or discuss scope or progress of job.
  8. Provide current and future process maps for all areas of responsibility.
  9. Work within and promote corporate values.
  1. Strong knowledge of Service, Parts, Sales, and Marketing.
  2. Ability to manage people and resources effectively.
  3. Strong customer service skills.
  4. Strong financial and analytical skills.
  5. Demonstrated technical skill competence.
  6. Appropriate manner, conduct, and grooming adhere to company policy.
  7. Ability to work cooperatively and communicate effectively.  
  8. Must be able to meet all safety requirements for applicable safety policies and use of all required safety equipment.   
  9. Must have acceptable attendance to meet all company standards and requirements.
     
  1. Proof of high school diploma or General Education Degree (GED).
  2. Preferred four year degree in business or related field.
  3. Minimum of 3 years service management experience.
  4. Proficient in Windows, Microsoft Office and related business systems.
  5. Must be able to communicate (speak, read, comprehend, write) in English.
     

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  1. While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
  2. The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel. 
  3. The employee is occasionally required to lift and/or move up to 10 pounds.
  4. Specific vision abilities required by this job include close vision. 
     

essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  1. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions. 
  2. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
  3. The noise level in the work environment is usually office moderate. 
     

Develop and maintain the best possible relationship between the customer and the service operation while protecting the best interest of both parties. Plan, direct, organize, coordinate, and control assigned work centers to achieve fiscal and future business objectives. Maintain workforce, equipment and supplies to insure adequate standards of quantity and quality workmanship.  

  1. Plan, organize and control assigned areas.
  2. Maintain responsiblity for meeting production schedules. 
  3. Make decisions within established guidelines. 
  4. Assume ultimate responsibility for accuracy and validity of work orders; including final review, closing, crediting and recharging of work orders.
  5. Ensure department maintains communications with clients so that they are informed as to the status of all repair requests.
  6. Continually ensure ongoing technical and soft skill development of assigned personnel.
  7. Develop and train assigned leads.
  8. Follow and administer company policy.
  9. Cooperate with personnel in other work centers to build high levels of cross-departmental teamwork and support.
  10. Perform other duties as assigned by Leadership.
  11. Work safely at all times.  Adhere to all applicable safety policies.  Comply with all company policies, procedures, and standards.
     

Essential Functions:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.

  1. Assume responsibility for evaluating employees and ensures timely annual evaluation.
  2. Achieve a high level of client satisfaction.
  3. Provide technical support as needed to assigned personnel and support resources. 
  4. Make and support warranty and policy recommendations.
  5. Maintain workforce by forecasting workforce requirements, equipment and supplies to provide the quality and quantity to meet work demands.
  6. Monitor and report significant equipment performance failures.  Settle warranty claims.
  7. Communicate with proper individuals to clarify instructions or discuss scope or progress of job.
  8. Provide current and future process maps for all areas of responsibility.
  9. Work within and promote corporate values.
  1. Strong knowledge of Service, Parts, Sales, and Marketing.
  2. Ability to manage people and resources effectively.
  3. Strong customer service skills.
  4. Strong financial and analytical skills.
  5. Demonstrated technical skill competence.
  6. Appropriate manner, conduct, and grooming adhere to company policy.
  7. Ability to work cooperatively and communicate effectively.  
  8. Must be able to meet all safety requirements for applicable safety policies and use of all required safety equipment.   
  9. Must have acceptable attendance to meet all company standards and requirements.
     
  1. Proof of high school diploma or General Education Degree (GED).
  2. Preferred four year degree in business or related field.
  3. Minimum of 3 years service management experience.
  4. Proficient in Windows, Microsoft Office and related business systems.
  5. Must be able to communicate (speak, read, comprehend, write) in English.
     

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  1. While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
  2. The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel. 
  3. The employee is occasionally required to lift and/or move up to 10 pounds.
  4. Specific vision abilities required by this job include close vision. 
     

essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  1. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions. 
  2. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
  3. The noise level in the work environment is usually office moderate. 
     

Develop and maintain the best possible relationship between the customer and the service operation while protecting the best interest of both parties. Plan, direct, organize, coordinate, and control assigned work centers to achieve fiscal and future business objectives. Maintain workforce, equipment and supplies to insure adequate standards of quantity and quality workmanship.  

  1. Plan, organize and control assigned areas.
  2. Maintain responsiblity for meeting production schedules. 
  3. Make decisions within established guidelines. 
  4. Assume ultimate responsibility for accuracy and validity of work orders; including final review, closing, crediting and recharging of work orders.
  5. Ensure department maintains communications with clients so that they are informed as to the status of all repair requests.
  6. Continually ensure ongoing technical and soft skill development of assigned personnel.
  7. Develop and train assigned leads.
  8. Follow and administer company policy.
  9. Cooperate with personnel in other work centers to build high levels of cross-departmental teamwork and support.
  10. Perform other duties as assigned by Leadership.
  11. Work safely at all times.  Adhere to all applicable safety policies.  Comply with all company policies, procedures, and standards.
     

Additional Responsibilities:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.

  1. Assume responsibility for evaluating employees and ensures timely annual evaluation.
  2. Achieve a high level of client satisfaction.
  3. Provide technical support as needed to assigned personnel and support resources. 
  4. Make and support warranty and policy recommendations.
  5. Maintain workforce by forecasting workforce requirements, equipment and supplies to provide the quality and quantity to meet work demands.
  6. Monitor and report significant equipment performance failures.  Settle warranty claims.
  7. Communicate with proper individuals to clarify instructions or discuss scope or progress of job.
  8. Provide current and future process maps for all areas of responsibility.
  9. Work within and promote corporate values.
  1. Strong knowledge of Service, Parts, Sales, and Marketing.
  2. Ability to manage people and resources effectively.
  3. Strong customer service skills.
  4. Strong financial and analytical skills.
  5. Demonstrated technical skill competence.
  6. Appropriate manner, conduct, and grooming adhere to company policy.
  7. Ability to work cooperatively and communicate effectively.  
  8. Must be able to meet all safety requirements for applicable safety policies and use of all required safety equipment.   
  9. Must have acceptable attendance to meet all company standards and requirements.
     
  1. Proof of high school diploma or General Education Degree (GED).
  2. Preferred four year degree in business or related field.
  3. Minimum of 3 years service management experience.
  4. Proficient in Windows, Microsoft Office and related business systems.
  5. Must be able to communicate (speak, read, comprehend, write) in English.
     

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  1. While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
  2. The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel. 
  3. The employee is occasionally required to lift and/or move up to 10 pounds.
  4. Specific vision abilities required by this job include close vision. 
     

essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  1. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions. 
  2. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
  3. The noise level in the work environment is usually office moderate. 
     

Develop and maintain the best possible relationship between the customer and the service operation while protecting the best interest of both parties. Plan, direct, organize, coordinate, and control assigned work centers to achieve fiscal and future business objectives. Maintain workforce, equipment and supplies to insure adequate standards of quantity and quality workmanship.  

  1. Plan, organize and control assigned areas.
  2. Maintain responsiblity for meeting production schedules. 
  3. Make decisions within established guidelines. 
  4. Assume ultimate responsibility for accuracy and validity of work orders; including final review, closing, crediting and recharging of work orders.
  5. Ensure department maintains communications with clients so that they are informed as to the status of all repair requests.
  6. Continually ensure ongoing technical and soft skill development of assigned personnel.
  7. Develop and train assigned leads.
  8. Follow and administer company policy.
  9. Cooperate with personnel in other work centers to build high levels of cross-departmental teamwork and support.
  10. Perform other duties as assigned by Leadership.
  11. Work safely at all times.  Adhere to all applicable safety policies.  Comply with all company policies, procedures, and standards.
     

Knowledge Skills and Abilities:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.

  1. Assume responsibility for evaluating employees and ensures timely annual evaluation.
  2. Achieve a high level of client satisfaction.
  3. Provide technical support as needed to assigned personnel and support resources. 
  4. Make and support warranty and policy recommendations.
  5. Maintain workforce by forecasting workforce requirements, equipment and supplies to provide the quality and quantity to meet work demands.
  6. Monitor and report significant equipment performance failures.  Settle warranty claims.
  7. Communicate with proper individuals to clarify instructions or discuss scope or progress of job.
  8. Provide current and future process maps for all areas of responsibility.
  9. Work within and promote corporate values.
  1. Strong knowledge of Service, Parts, Sales, and Marketing.
  2. Ability to manage people and resources effectively.
  3. Strong customer service skills.
  4. Strong financial and analytical skills.
  5. Demonstrated technical skill competence.
  6. Appropriate manner, conduct, and grooming adhere to company policy.
  7. Ability to work cooperatively and communicate effectively.  
  8. Must be able to meet all safety requirements for applicable safety policies and use of all required safety equipment.   
  9. Must have acceptable attendance to meet all company standards and requirements.
     
  1. Proof of high school diploma or General Education Degree (GED).
  2. Preferred four year degree in business or related field.
  3. Minimum of 3 years service management experience.
  4. Proficient in Windows, Microsoft Office and related business systems.
  5. Must be able to communicate (speak, read, comprehend, write) in English.
     

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  1. While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
  2. The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel. 
  3. The employee is occasionally required to lift and/or move up to 10 pounds.
  4. Specific vision abilities required by this job include close vision. 
     

essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  1. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions. 
  2. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
  3. The noise level in the work environment is usually office moderate. 
     

Develop and maintain the best possible relationship between the customer and the service operation while protecting the best interest of both parties. Plan, direct, organize, coordinate, and control assigned work centers to achieve fiscal and future business objectives. Maintain workforce, equipment and supplies to insure adequate standards of quantity and quality workmanship.  

  1. Plan, organize and control assigned areas.
  2. Maintain responsiblity for meeting production schedules. 
  3. Make decisions within established guidelines. 
  4. Assume ultimate responsibility for accuracy and validity of work orders; including final review, closing, crediting and recharging of work orders.
  5. Ensure department maintains communications with clients so that they are informed as to the status of all repair requests.
  6. Continually ensure ongoing technical and soft skill development of assigned personnel.
  7. Develop and train assigned leads.
  8. Follow and administer company policy.
  9. Cooperate with personnel in other work centers to build high levels of cross-departmental teamwork and support.
  10. Perform other duties as assigned by Leadership.
  11. Work safely at all times.  Adhere to all applicable safety policies.  Comply with all company policies, procedures, and standards.
     

Education and Experience:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.

  1. Assume responsibility for evaluating employees and ensures timely annual evaluation.
  2. Achieve a high level of client satisfaction.
  3. Provide technical support as needed to assigned personnel and support resources. 
  4. Make and support warranty and policy recommendations.
  5. Maintain workforce by forecasting workforce requirements, equipment and supplies to provide the quality and quantity to meet work demands.
  6. Monitor and report significant equipment performance failures.  Settle warranty claims.
  7. Communicate with proper individuals to clarify instructions or discuss scope or progress of job.
  8. Provide current and future process maps for all areas of responsibility.
  9. Work within and promote corporate values.
  1. Strong knowledge of Service, Parts, Sales, and Marketing.
  2. Ability to manage people and resources effectively.
  3. Strong customer service skills.
  4. Strong financial and analytical skills.
  5. Demonstrated technical skill competence.
  6. Appropriate manner, conduct, and grooming adhere to company policy.
  7. Ability to work cooperatively and communicate effectively.  
  8. Must be able to meet all safety requirements for applicable safety policies and use of all required safety equipment.   
  9. Must have acceptable attendance to meet all company standards and requirements.
     
  1. Proof of high school diploma or General Education Degree (GED).
  2. Preferred four year degree in business or related field.
  3. Minimum of 3 years service management experience.
  4. Proficient in Windows, Microsoft Office and related business systems.
  5. Must be able to communicate (speak, read, comprehend, write) in English.
     

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  1. While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
  2. The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel. 
  3. The employee is occasionally required to lift and/or move up to 10 pounds.
  4. Specific vision abilities required by this job include close vision. 
     

essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  1. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions. 
  2. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
  3. The noise level in the work environment is usually office moderate. 
     

Develop and maintain the best possible relationship between the customer and the service operation while protecting the best interest of both parties. Plan, direct, organize, coordinate, and control assigned work centers to achieve fiscal and future business objectives. Maintain workforce, equipment and supplies to insure adequate standards of quantity and quality workmanship.  

  1. Plan, organize and control assigned areas.
  2. Maintain responsiblity for meeting production schedules. 
  3. Make decisions within established guidelines. 
  4. Assume ultimate responsibility for accuracy and validity of work orders; including final review, closing, crediting and recharging of work orders.
  5. Ensure department maintains communications with clients so that they are informed as to the status of all repair requests.
  6. Continually ensure ongoing technical and soft skill development of assigned personnel.
  7. Develop and train assigned leads.
  8. Follow and administer company policy.
  9. Cooperate with personnel in other work centers to build high levels of cross-departmental teamwork and support.
  10. Perform other duties as assigned by Leadership.
  11. Work safely at all times.  Adhere to all applicable safety policies.  Comply with all company policies, procedures, and standards.
     

Physical Demands:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.

  1. Assume responsibility for evaluating employees and ensures timely annual evaluation.
  2. Achieve a high level of client satisfaction.
  3. Provide technical support as needed to assigned personnel and support resources. 
  4. Make and support warranty and policy recommendations.
  5. Maintain workforce by forecasting workforce requirements, equipment and supplies to provide the quality and quantity to meet work demands.
  6. Monitor and report significant equipment performance failures.  Settle warranty claims.
  7. Communicate with proper individuals to clarify instructions or discuss scope or progress of job.
  8. Provide current and future process maps for all areas of responsibility.
  9. Work within and promote corporate values.
  1. Strong knowledge of Service, Parts, Sales, and Marketing.
  2. Ability to manage people and resources effectively.
  3. Strong customer service skills.
  4. Strong financial and analytical skills.
  5. Demonstrated technical skill competence.
  6. Appropriate manner, conduct, and grooming adhere to company policy.
  7. Ability to work cooperatively and communicate effectively.  
  8. Must be able to meet all safety requirements for applicable safety policies and use of all required safety equipment.   
  9. Must have acceptable attendance to meet all company standards and requirements.
     
  1. Proof of high school diploma or General Education Degree (GED).
  2. Preferred four year degree in business or related field.
  3. Minimum of 3 years service management experience.
  4. Proficient in Windows, Microsoft Office and related business systems.
  5. Must be able to communicate (speak, read, comprehend, write) in English.
     

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  1. While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
  2. The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel. 
  3. The employee is occasionally required to lift and/or move up to 10 pounds.
  4. Specific vision abilities required by this job include close vision. 
     

essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  1. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions. 
  2. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
  3. The noise level in the work environment is usually office moderate. 
     

Develop and maintain the best possible relationship between the customer and the service operation while protecting the best interest of both parties. Plan, direct, organize, coordinate, and control assigned work centers to achieve fiscal and future business objectives. Maintain workforce, equipment and supplies to insure adequate standards of quantity and quality workmanship.  

  1. Plan, organize and control assigned areas.
  2. Maintain responsiblity for meeting production schedules. 
  3. Make decisions within established guidelines. 
  4. Assume ultimate responsibility for accuracy and validity of work orders; including final review, closing, crediting and recharging of work orders.
  5. Ensure department maintains communications with clients so that they are informed as to the status of all repair requests.
  6. Continually ensure ongoing technical and soft skill development of assigned personnel.
  7. Develop and train assigned leads.
  8. Follow and administer company policy.
  9. Cooperate with personnel in other work centers to build high levels of cross-departmental teamwork and support.
  10. Perform other duties as assigned by Leadership.
  11. Work safely at all times.  Adhere to all applicable safety policies.  Comply with all company policies, procedures, and standards.
     

Work Environment:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.

  1. Assume responsibility for evaluating employees and ensures timely annual evaluation.
  2. Achieve a high level of client satisfaction.
  3. Provide technical support as needed to assigned personnel and support resources. 
  4. Make and support warranty and policy recommendations.
  5. Maintain workforce by forecasting workforce requirements, equipment and supplies to provide the quality and quantity to meet work demands.
  6. Monitor and report significant equipment performance failures.  Settle warranty claims.
  7. Communicate with proper individuals to clarify instructions or discuss scope or progress of job.
  8. Provide current and future process maps for all areas of responsibility.
  9. Work within and promote corporate values.
  1. Strong knowledge of Service, Parts, Sales, and Marketing.
  2. Ability to manage people and resources effectively.
  3. Strong customer service skills.
  4. Strong financial and analytical skills.
  5. Demonstrated technical skill competence.
  6. Appropriate manner, conduct, and grooming adhere to company policy.
  7. Ability to work cooperatively and communicate effectively.  
  8. Must be able to meet all safety requirements for applicable safety policies and use of all required safety equipment.   
  9. Must have acceptable attendance to meet all company standards and requirements.
     
  1. Proof of high school diploma or General Education Degree (GED).
  2. Preferred four year degree in business or related field.
  3. Minimum of 3 years service management experience.
  4. Proficient in Windows, Microsoft Office and related business systems.
  5. Must be able to communicate (speak, read, comprehend, write) in English.
     

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  1. While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
  2. The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel. 
  3. The employee is occasionally required to lift and/or move up to 10 pounds.
  4. Specific vision abilities required by this job include close vision. 
     

essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  1. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions. 
  2. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
  3. The noise level in the work environment is usually office moderate. 
     

Develop and maintain the best possible relationship between the customer and the service operation while protecting the best interest of both parties. Plan, direct, organize, coordinate, and control assigned work centers to achieve fiscal and future business objectives. Maintain workforce, equipment and supplies to insure adequate standards of quantity and quality workmanship.  

  1. Plan, organize and control assigned areas.
  2. Maintain responsiblity for meeting production schedules. 
  3. Make decisions within established guidelines. 
  4. Assume ultimate responsibility for accuracy and validity of work orders; including final review, closing, crediting and recharging of work orders.
  5. Ensure department maintains communications with clients so that they are informed as to the status of all repair requests.
  6. Continually ensure ongoing technical and soft skill development of assigned personnel.
  7. Develop and train assigned leads.
  8. Follow and administer company policy.
  9. Cooperate with personnel in other work centers to build high levels of cross-departmental teamwork and support.
  10. Perform other duties as assigned by Leadership.
  11. Work safely at all times.  Adhere to all applicable safety policies.  Comply with all company policies, procedures, and standards.
     

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.

  1. Assume responsibility for evaluating employees and ensures timely annual evaluation.
  2. Achieve a high level of client satisfaction.
  3. Provide technical support as needed to assigned personnel and support resources. 
  4. Make and support warranty and policy recommendations.
  5. Maintain workforce by forecasting workforce requirements, equipment and supplies to provide the quality and quantity to meet work demands.
  6. Monitor and report significant equipment performance failures.  Settle warranty claims.
  7. Communicate with proper individuals to clarify instructions or discuss scope or progress of job.
  8. Provide current and future process maps for all areas of responsibility.
  9. Work within and promote corporate values.
  1. Strong knowledge of Service, Parts, Sales, and Marketing.
  2. Ability to manage people and resources effectively.
  3. Strong customer service skills.
  4. Strong financial and analytical skills.
  5. Demonstrated technical skill competence.
  6. Appropriate manner, conduct, and grooming adhere to company policy.
  7. Ability to work cooperatively and communicate effectively.  
  8. Must be able to meet all safety requirements for applicable safety policies and use of all required safety equipment.   
  9. Must have acceptable attendance to meet all company standards and requirements.
     
  1. Proof of high school diploma or General Education Degree (GED).
  2. Preferred four year degree in business or related field.
  3. Minimum of 3 years service management experience.
  4. Proficient in Windows, Microsoft Office and related business systems.
  5. Must be able to communicate (speak, read, comprehend, write) in English.
     

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  1. While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
  2. The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel. 
  3. The employee is occasionally required to lift and/or move up to 10 pounds.
  4. Specific vision abilities required by this job include close vision. 
     

essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  1. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions. 
  2. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
  3. The noise level in the work environment is usually office moderate. 
     

Develop and maintain the best possible relationship between the customer and the service operation while protecting the best interest of both parties. Plan, direct, organize, coordinate, and control assigned work centers to achieve fiscal and future business objectives. Maintain workforce, equipment and supplies to insure adequate standards of quantity and quality workmanship.  

  1. Plan, organize and control assigned areas.
  2. Maintain responsiblity for meeting production schedules. 
  3. Make decisions within established guidelines. 
  4. Assume ultimate responsibility for accuracy and validity of work orders; including final review, closing, crediting and recharging of work orders.
  5. Ensure department maintains communications with clients so that they are informed as to the status of all repair requests.
  6. Continually ensure ongoing technical and soft skill development of assigned personnel.
  7. Develop and train assigned leads.
  8. Follow and administer company policy.
  9. Cooperate with personnel in other work centers to build high levels of cross-departmental teamwork and support.
  10. Perform other duties as assigned by Leadership.
  11. Work safely at all times.  Adhere to all applicable safety policies.  Comply with all company policies, procedures, and standards.
     

 

Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.

 

Empire Southwest is an EEO/Affirmative Action Employer

Safety - Respect - Integrity - Teamwork - Excellence - Stewardship - Astonishment


Nearest Major Market: Phoenix

Job Segment: Service Manager, Outside Sales, Technical Support, Customer Service, Sales, Technology

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