Inside Sales Rep - Product Support - Empire Power Systems - 26030

Date: Mar 8, 2023

Location: Phoenix, AZ, US, 85009

Company: Empire

Requisition #: 26030 

Shift : 1 

Start Time :  7:00 am 

End Time :  4:00 pm 

Schedule Days : Monday - Friday 

Job Summary:

Assist Empire’s walk-in clients and prospects. Contact and develop a positive Empire relationship with assigned client base. Generate sales leads to refer to appropriate personnel.  Provide cost effective solutions to clients. Initiate marketing programs to develop sales leads.  Participate in client events. 

Essential Functions:

  1. Effectively consult, market, and communicate offerings and campaigns that position Empire as the clear Product and Support choice.
  2. Handle all walk-in clients and prospects.
  3. Generate and manage qualified leads.  Pass on qualified leads to appropriate personnel to pursue the opportunity.
  4. Provide feedback internally to drive change sufficient to meet market demands and provide viable client solutions.
  5. Sell Empire goods and services as solutions that assist clients in lowering their equipment owning and operating costs.
  6. Effectively manage (Contact information, machine population, opportunities, etc.) current client call list while seeking out and adding new clients as required in a given territory.
  7. Know client and territory (including financial status and past sales volume) well enough to forecast growth potential, select target accounts, and identify need for alternative solutions.
  8. Manage and participate in client events, ex. Demo days, client tours, etc.                                                              
  9. Search and identify Empire Products and Services opportunities.
  10. Work safely at all times.  Adhere to all applicable safety policies.  Comply with all company policies, procedures and standards.

Additional Responsibilities:

  1. Host clients to inspect machines/repairs already quoted by a PSSR/Account Manager.
  2. Maintain an understanding of basic operation and applications for Caterpillar and Allied products.
  3. Become proficient in the use of the Empire Quoting Systems.
  4. Become proficient in the use of Sales Link, other industry specific software tools and the Caterpillar website to secure technical specifications and performance information of all Caterpillar products
  5. Maintain an understanding of the merchandising programs and finance terms to be able to accurately quote over the phone or while meeting with a client.
  6. Work within and promote corporate values.

Knowledge Skills and Abilities:

  1. Sufficient computer skills to utilize Empire’s internal and external software programs.
  2. Must have interpersonal skills sufficient to work cooperatively with people and to execute transactions.
  3. Must have ability to develop working knowledge of Caterpillar and competitive construction equipment model designations and application.
  4. Must have ability to comprehend equipment specifications, price lists, catalogs and common industry publications and reference material.
  5. Must have ability to develop the mechanical aptitude sufficient to relate to mechanical applications, failures, etc. and communicate with others that information.
  6. Must have effective, pleasant verbal communication skills.
  7. Must perform common sales calculations quickly and accurately.
  8. Must have ability to develop an in-depth knowledge of entire Caterpillar product line and applications.
  9. Must have ability to develop an in-depth knowledge of related operating department policies and procedures.
  10. Must have ability to develop an in-depth knowledge of EMPIRE’s operating department’s functions.
  11. Consistent attendance.

Education and Experience:

  1. Proof of high school diploma or General Education Degree (GED).
  2. College degree preferred.
  3. Minimum of 2 years’ experience in related field or equivalent technical background.
  4. Must be able to communicate (speak, read, comprehend, write) in English.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  1. While performing the duties of this job, the employee is regularly required to talk and hear.
  2. The employee frequently is required to stand, walk, sit, handle, and smell.
  3. The employee is occasionally required to reach outward, reach above shoulder, climb, crawl, squat or kneel, and bend.
  4. The employee is regularly required to lift 21 to 50 pounds.
  5. Specific vision abilities required by this job include close, distance, peripheral, depth perception and ability to adjust focus.
  6. This position is designated as a "Safety-Sensitive Position".   A Safety-Sensitive Position includes tasks or duties that the employer in good faith believes could affect the safety or health of the employee performing the task or others, which includes any of the following:  operating a motor vehicle, other vehicle, equipment, machinery or manufacturing process, the malfunction or disruption of which could result in injury or property damage; performing duties in the residential or commercial premises of a customer, supplier or vendor; working in any occupation subject to federal safety regulations.  If on an occasional basis, employees perform tasks or duties as listed above, then their role would be classified as Safety Sensitive.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee is frequently exposed to outdoor weather, extreme heat or cold and indoor controlled environments.
  2. The employee is occasionally exposed to wet and/or humid conditions, toxic chemicals, risk of electrical shock, vibration, high precarious places, and moving mechanical parts.
  3. The noise level in the work environment is usually loud.
  4. If on an occasional basis, employee performs duties in repairing, maintaining, operating, monitoring or interacting with machinery, vehicles and equipment, moving mechanical parts, power tools, electrical equipment, toxic/caustic/hazardous chemicals, or other similar circumstances that create a risk to the safety or health of the employee or others, then their role would be classified as Safety Sensitive.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.


Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.


Empire Southwest is an EEO/Affirmative Action Employer

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Nearest Major Market: Phoenix

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