Field Service Technician - Uninterruptible Power Supply (UPS) - 26279

Date: May 26, 2023

Location: Phoenix, AZ, US, 85009

Company: Empire

Requistion # : 26279 

Location: Phoenix 

Position Status:  Full Time (40 hrs week) 

Shift : 1 

Start Time :  7:00 am 

End Time :  4:00 pm 

Schedule Days : Monday - Friday 

Pay Range: $24.48  -  44.97 




Job Summary:

This is an exciting opportunity to join the Empire Power Systems team.  In this role, you will troubleshoot, repair and service generators, static and rotary UPS, switching and communications equipment associated with emergency power systems. Leverage experience and knowledge to provide systems solutions and guide projects through client turn over.   *** Candidates MUST HAVE A MINIMUM of 5 years experience in Uninterruptible Power Supply (UPS), Advanced Electrical Systems (AES), or related Power Generation experience to be considered.***

Essential Functions:

  1. Troubleshoot, repair, recondition, maintain and diagnose equipment on specifically generators, ATS, UPS (static and rotary), PDU & Switchgear – understand how these systems interact and work together.
  2. Troubleshoot and diagnose equipment malfunctions and failures.
  3. Maintain good client relations and support for corporate marketing objectives.
  4. Repair, recondition, and maintain equipment and components.
  5. Prepare service reports.
  6. Plan and control cost of repair jobs.
  7. Maintain company equipment – keep in good clean orderly condition.
  8. Work safely at all times.  Adhere to all applicable safety policies.  Comply with all company policies, procedures and standards.

Additional Responsibilities:

  1. Own and maintain required personal tools.
  2. Learn and use Empire, Caterpillar and allied product procedures and systems.
  3. Perform other related duties as assigned.
  4. Maintain current MSHA card.
  5. Work overtime as needed.
  6. Travel as needed.
  7. Make warranty and repair recommendations.
  8. Work within and promote corporate values.
  9. Provide jobsite leadership & train other technicians and helpers on UPS, ATS and switchgear.

Knowledge Skills and Abilities:

  1. Effective written and verbal communication.
  2. Demonstrated technical skill competence. (ie: battery testing, UPS preventative maintenance and switchgear.
  3. Operate and understand diagnostic equipment including computerized instrumentation.
  4. Professional conduct, and grooming, adhering to company policy.
  5. Ability to work cooperatively.
  6. Punctual, having acceptable attendance to meet all company standards and requirements.
  7. Must be able to meet all safety requirements for applicable safety policies and use of all required safety equipment.
  8. Communicate verbally and in writing appropriate information about advanced electrical components of backup power system including reserve power batteries, generator, ATS, UPS (static and rotary), PDU & Switchgear.

Education and Experience:

  1. Proof of high school diploma or General Education Degree (GED).
  2. Current driver’s license.
  3. Minimum of 6 months related experience
  4. Must be able to communicate (speak, read, comprehend, write) in English.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee is regularly required to sit, use hands, talk or hear, stand, walk, reach with hands and arms, climb or balance, and stoop or kneel.
  2. The employee is required to lift and/or move up to 60 pounds.
  3. Specific vision abilities required by this job include close, distance, and peripheral vision.
  4. May be required to operate a forklift with appropriate certification(s).
  5. This position is designated as a "Safety-Sensitive Position".   A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
  2. The employee is frequently exposed to wet and/or humid conditions, extreme cold, and extreme heat.
  3. The noise level in the work environment is usually loud.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.


Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.


Empire Southwest is an EEO/Affirmative Action Employer

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Nearest Major Market: Phoenix

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