Warranty Data Analyst - 19318

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Date: Sep 23, 2021

Location: Mesa, AZ, US, 85210

Company: Empire

Requisition #: 19318 

Shift : 1 

Start Time :  8:00 am 

End Time :  5:00pm 

Schedule Days : Monday - Friday 

Position Status: Full Time (40 hrs week) 

Job Summary:

The Business Intelligence Data Analyst will function as the reporting and analytical specialist for Empire’s assigned operational team. Directly responsible for providing data, data visualization, reports, presentations, statistical analysis and recommendations to support decisions and to achieve client expectations.  Maintain an in-depth understanding of Caterpillar and Empire’s business data systems. Utilize data extraction resources, advanced query skills, development of user views, and user documentation to aid in implementing sustainable processes.

Essential Functions:

  1. Research, extract, verify, analyze, and produce data relating to Empire’s assigned operational team and external clients.  
  2. Develop and maintain operations databases, dashboard, reports, and metrics for assigned operational team, which can include validating data accuracy and integrity, identifying, and researching problematic areas and advising department leaders on necessary changes and updates.
  3. Develop and maintain analysis tools and dashboards for use by the operational team that combines the use of data and statistical analysis with advanced modeling and visualization.
  4. Develop and maintain complex models for predictive analysis of business needs using various data bases.
  5. Develop metrics to measure effectiveness and efficiency of business decisions to ensure expected results are achieved.
  6. Provide support in development of other analysis as directed by the leadership.
  7. Act as a liaison between the assigned operational team and Information Systems.
  8. Cooperate with personnel in other work centers to build high levels of cross-departmental teamwork and support.
  9. Comply with all company policies, procedures, and standards. Work safely at all times and adhere to all applicable safety policies. 

Additional Responsibilities:

  1. Achieve a high level of client satisfaction.
  2. Provide technical support as needed to assigned personnel and support resources.
  3. Provide current and future process maps for all areas of responsibility.
  4. Train users and ensure data entry and processes are operationally consistent for reliable data retrieval.
  5. Document and communicate issues that may impact client satisfaction and raise awareness of market conditions.
  6. Perform other related duties as may be required.
  7. Work within and promote corporate values.

Knowledge Skills and Abilities:

  1. Proficient in SQL, VBA, Data Visualization (Power BI, Tableau, etc.) and statistical analysis.
  2. Must be detail oriented and skilled in constructing and analyzing complex data, models and forecasting from multiple data sources.
  3. Must be able to document the process and procedures on the analysis and tools used for other owners and users.
  4. Must have general business acumen that provides the ability to analyze and solve complex business issues.
  5. Must have or be able to gain an understanding of Empire’s various business systems and how to extract data and information.
  6. Must have excellent verbal and written communication skills and the ability to multi-task effectively with minimal supervision.
  7. Must be a self-motivated, self-starter, work well in groups and demonstrate excellent client service.
  8. Must have knowledge and experience in process improvement methodologies and/or project management.
  9. Must have acceptable attendance to meet all company standards and requirements.

Education and Experience:

  1. Required Bachelor’s degree in Business Data Analytics, Engineering, Mathematics, or equivalent experience.
  2. Minimum of four years’ experience in data analysis, data mining and model building.
  3. Advanced user of MS Office Suite.
  4. Experience with implementing artificial intelligence and machine learning is a plus.
  5. Experience in Caterpillar and/or Dealer Parts Operations is a plus.
  6. Must be able to communicate (speak, read, comprehend, write) in English.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  1. While performing the duties of this job, the employee is regularly required to sit, use hands to and talk or hear.
  2. The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
  3. The employee is occasionally required to lift and/or move up to 10 pounds.
  4. Specific vision abilities required by this job include close vision.
  5. If on an occasional basis, employees perform duties in repairing, maintaining, operating, monitoring or interacting with machinery, vehicles and equipment, moving mechanical parts, power tools, electrical equipment, toxic/caustic/hazardous chemicals, or other similar circumstances that create a risk to the safety or health of the employee or others, then their role would be classified as Safety Sensitive.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
  2. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
  3. The noise level in the work environment is usually office moderate.



The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.


Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.


Empire Southwest is an EEO/Affirmative Action Employer

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