Service Solutions Pricing Specialist I/II

Date: May 25, 2023

Location: Mesa, AZ, US, 85210

Company: Empire

Requisition #: 26273 

Shift : 1 

Start Time :  8:00am 

End Time :  5:00pm 

Schedule Days : Monday - Friday 

Position Status: Full Time (40 hrs week) 

Pay Range: $62,010.00  -  $118,770 

Job Summary:

Develops market based Standard Jobs pricing for Empire Exchange, Empire Rebuilt components, EMSolutions and Repair Options. Develops and maintains Standard Jobs trending analysis to support business solutions. Establishes and maintains measurements of success for assigned products/industries. Maintains Product Support databases. Validates data accuracy and integrity and researches problems.  Works closely with other work centers to build high levels of cross departmental teamwork and support. 

Essential Functions:

  1. Develop market based pricing for Empire Exchange, Empire Rebuilt components, EMSolutions and Repair Options. Make pricing adjustment recommendations as necessary to maintain margins and market share. 
  2. Provide data and analysis to support business solution options.
  3. Develop and maintain Standard Jobs trending analysis. Exclusive for Service Solutions Position 
  4. Maintain Product Support databases and web applications. Validate data accuracy and integrity.  Identify and research problematic areas. 
  5. Cooperate with personnel in other work centers to build high levels of cross-departmental teamwork and support. 
  6. Develop and provide support for Standard Jobs training for all of Empire’s service operational areas to maintain the goals set by the corporate direction. 
  7. Provide Standard Job Pricing for Caterpillar updates relating to Service Letters. This today is being completed by the Product Support Administrative position, but direction as to which ones to create and prioritize can come from the Service Solutions Pricing Team.
  8. Utilize technical knowledge, data and skills to determine proper repair and quoting methods.  Obtain technical assistance in difficult and unusual conditions.
  9. Interface with personnel for product and service feedback and perform research that impacts Repair Option Development and Pricing. 
  10. Use CAT SIS, builder calculator and other related software to build and maintain pricing options. 
  11. Assist with Client Support Agreements, related to Standard Jobs Pricing, and our EMSolutions Offerings.
  12. Work safely at all times.  Adhere to all applicable safety policies.  Comply with all company policies, procedures, and standards.

Additional Responsibilities:

  1. Provide Standard Jobs (SJ) technical assistance to all Service personnel, and Product Support and Sales Team.
  2. Monitor and communicate competitive information to assure Empire always has the advantage.
  3. Utilize available technology (Internet/E-Mail) to stay current on latest offerings, developments, and campaigns. . Document and communicate any issues that impact client satisfaction to the appropriate area.  Seek assistance for additional help in resolving an issue.
  4. Submit necessary reports, records, and data.
  5. Work within and promote corporate values.

Additional Level Requirements

  • Service Solutions Pricing Specialist II: Must have knowledge and understanding of parts, service, and sales operations. Must have knowledge of and ability to utilize computer based service and work order management systems.

Knowledge Skills and Abilities:

  1. Skills and or knowledge required in repairing, maintaining and /or reconditioning CAT and  Allied machines.
  2. Must have interpersonal skills sufficient to assist clients and employees in a professional manner.
  3. Must have sufficient mechanical working knowledge to understand client equipment opportunities and to express these opportunities to the appropriate areas within Empire
  4. Solid working knowledge of Microsoft Office software products. Advanced Excel skills are required.
  5. Must be able to perform basic routine mathematical calculations
  6. Must be able to meet all safety requirements for applicable safety policies and use of all required safety equipment.
  7. Must have acceptable attendance to meet all company standards and requirements.

Education and Experience:

  1. Proof of high school diploma or General Education Degree (GED).
  2. 4 year college degree or equivalent experience in a related field required.
  3. Minimum 3 years previous technical Caterpillar machine experience.Experience in a Service or Parts department at Empire or another Caterpillar dealer preferred.
  4. Must have a valid driver’s license.
  5. Must be able to communicate (speak, read, comprehend, write) in English.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear.
  2. The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
  3. The employee is occasionally required to lift and/or move up to 10 pounds.
  4. Specific vision abilities required by this job include close vision.
  5. This position is designated as a "Safety-Sensitive Position".   A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
  2. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
  3. The noise level in the work environment is usually office moderate.


Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.


Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.


Empire Southwest is an EEO/Affirmative Action Employer

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Nearest Major Market: Phoenix

Job Segment: Outside Sales, Sales Operations, Sales