Service Planner II (Mesa)

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Date: Nov 22, 2022

Location: Mesa, AZ, US, 85210

Company: Empire

Requisition #: 25377 

Shift : 1 

Start Time :  8:00 am 

End Time :  5:00 pm 

Schedule Days : Monday - Friday 

Position Status: Full Time (40 hrs week) 

Job Summary:

Essential Functions:

Additional Responsibilities:

  1. Ensure all parties are informed about progress and delays.
  2. Develop and maintain knowledge of CAT and Empire warranty policies, procedures and philosophies.
  3. Communicate schedule changes.
  4. Assist management to reach all billing goals and warranty claim goals.
  5. Ensure service planner function is covered at all times.
  6. Approve work order closings.
  7. Analyze, plan and implement status reports on timeliness and accuracy of work in process documents.
  8. Analyze work orders to insure correct accounts are charged.
  9. Monitor the accuracy of information used to establish and maintain warranty claims, records and policies.
  10. Monitor work order adjustments and charges to internal and external accounts, assure billings are accurate and timely.
  11. Use “Internal Approval Process” on internal work orders to help maintain and track Empire’s policy dollars.
  12. Work within and promote corporate values.

Additional Level Requirements

Knowledge Skills and Abilities:

  1. Must have interpersonal, organization and planning skills sufficient to assist customers.
  2. Demonstrates leadership, integrity, quality, teamwork, and a sense of urgency in performing duties and responsibilities.
  3. Must be willing to learn about CAT products sold and serviced.
  4. Must have mechanical aptitude and the ability to troubleshoot and diagnose all aspects of the repair process and the ability to read and interpret technical material.
  5. Proficiency with computer systems and Microsoft Office products.
  6. Mathematical skills sufficient to calculate percentages, compute cost per hour charges and project future expenses.
  7. Ability to maintain consistent attendance

Education and Experience:

  1. Proof of high school diploma or General Education Degree (GED).
  2. Minimum 2 years’ experience in organizing, planning or scheduling.
  3. Must be able to communicate (speak, read, comprehend, write) in English.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear.
  2. The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
  3. The employee is occasionally required to lift and/or move up to 10 pounds.
  4. Specific vision abilities required by this job include close vision. This position is designated as a "Safety-Sensitive Position".   A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
  2. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
  3. The noise level in the work environment is usually office moderate.

Disclaimer:

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.

Skills & Abilities

Acceptable attendance to meet all company standards and requirements.
Advanced organizational skills.
Demonstrated high-level proficiency in Empire's computer programs in the performance of the job.
Demonstrated leadership skills sufficient to motivate and influence others.
Intermediate mathematical skills.
Mechanical aptitude and the ability to troubleshoot and diagnose all aspects of the repair process.
Willing and able to continually learn new products sold or serviced, their features and options.
Interpersonal skills sufficient to communicate verbally and in writing with others in an objective and cooperative manner.
Mechanical aptitude and the ability to read and interpret technical material.

Education

Experience

Physical Requirements

The physical demands are representative of those that must be met to successfully perform the essential functions of this job.
This position is designated as a Safety-Sensitive Position.
Required to climb frequently
Required to lift or carry 10 lbs or less
Required to push or pull 10 lbs or less
Required to reach outward frequently
Required to sit occasionally
Required to squat or kneel frequently
Required to stand frequently
Required to talk or hear occasionally
Required to walk frequently
Required to use hands occasionally

Work Environment

 

Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.

 

Empire Southwest is an EEO/Affirmative Action Employer

Safety - Respect - Integrity - Teamwork - Excellence - Stewardship - Astonishment


Nearest Major Market: Phoenix

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