Quality Control Technician Core - 17661

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Date: Jun 2, 2021

Location: Mesa, AZ, US, 85210

Company: Empire

Requisition # : 17661 

Location: Mesa 

Position Status:  Full Time (40 hrs week) 

Shift : 2 

Direct Supervisor:  Kirk C Baures 

Start Time :  2:00pm 

End Time :  10:00pm 

Schedule Days : Monday - Friday 

Pay Grade Range: 2H  - 5H  

Pay Range: $19.12  -  $35.77 




Job Summary:

Monitor overall  quality   of  machines, and component   repairs  performed by  the Service  Department.  Maintain

records  of results and prepare reports.  Promote and develop quality attitudes throughout the operating departments.

Essential Functions:

  1. Monitors quality of  all  machines and components released for shipment.
  2. Train key service people to perform final test on completed machines.
  3. Compares  results  of  pre-delivery inspections with field  reports  of any early hour (to 250 hours
  4. minimum) problems.
  5. Reviews monthly  charges to Service  Rework and  Policy.   
  6. Assists  lead  people  in  reducing  these charges.
  7. Ensures that available tooling is complete, fully functional and accurate.
  8. Performs  monthly  Scrap  Barrel Analysis.
  9. Works safely at all times. 
  10. Work safely at all times.  Adhere to all applicable safety policies.  Comply with all company policies, procedures, and standards.

Additional Responsibilities:

  1. Reviews   Service   Reports for early hour defects  and report  them to  the  appropriate Caterpillar Plant PIQ  coordinator.  
  2. Provides feedback to the Empire service person when Caterpillar responds.
  3. Identifies Service training needs to improve work quality.
  4. Advises the  appropriate  Technical Communicator when  chronic or  serious design  or  manufacturing defects are found
  5. Works within and promotes corporate values.

Additional Level Requirements

Knowledge Skills and Abilities:

  1. Must be a motivated self-starter.
  2. Must be well versed in technology tools such as the Internet, Email, spreadsheet development, word processing programs, and database management. 
  3. Ability to maintain consistent attendance to meet required scheduled hours.
  4. Must have interpersonal skills sufficient to professionally explain problems to management and service people.
  5. Must have technical knowledge and experience with Caterpillar equipment.
  6. Must be able to analyze a situation and prepare a clear, concise written report.
  7. Must be able to develop and maintain detailed records.
  8. Ability to maintain consistent attendance.

Education and Experience:

  1. Proof of high school diploma or General Education Degree (GED).  College degree preferred.
  2. Valid driver’s license.
  3. Must be able to communicate (speak, read, comprehend, write) in English.
  4. Previous quality control experience with Caterpillar products.
  5. Knowledge of Empire operations, procedures, and policies.
  6. Experience using Empire computer systems

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  1. While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
  2. The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
  3. The employee is occasionally required to lift and/or move up to 10 pounds.
  4. Specific vision abilities required by this job include close vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
  2. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
  3. The noise level in the work environment is usually office moderate.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.


Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.


Empire Southwest is an EEO/Affirmative Action Employer

Safety - Respect - Integrity - Teamwork - Excellence - Stewardship - Astonishment

Nearest Major Market: Phoenix

Job Segment: Technician, Maintenance, Database, Technology, Manufacturing

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