Product Support Technology Trainer

Date: Jan 4, 2023

Location: Mesa, AZ, US, 85210

Company: Empire

Requisition # : 25796 

Location: Mesa 

Position Status:  Full Time (40 hrs week) 

Shift : 1 

Start Time :  8:00am 

End Time :  5:00pm 

Schedule Days : Monday - Friday 

Pay Range: $55,360.00  -  $94,680 




Job Summary:

Responsible for the development, facilitation and execution of Empire’s Product Support technology training business initiatives. Works closely with Account Managers, PSSR’s, and CSM’s to provide solutions that will enhance client satisfaction by supporting Empire’s technology initiatives as part of our Empire Machinery (EM) Services & E-Business offerings  Effectively assesses the need for training through research and metric analysis and provides recommendations as appropriate to the Department Manager.

Essential Functions:

  1. Plan and direct training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences and workshops as required by AM”s, PSSR’s, CSM’s and clients.
  2. Develop and administer VisionLink/Unified Suite & E-Business training plans, procedures and programs that address the training needs of the marketplace.
  3. Maintain knowledge and understanding of Empire's business and anticipate future Product Support training needs based on business realities and market place shifts in technology. 
  4. Build and foster relationships with Caterpillar’s Technology Teams as they relate to Product Link, VisionLink/Unified Suite and E-Business Technologies.
  5. Develop systems metrics to ensure the results of VisionLink/Unified Suite and E-Business learning and development initiatives are achieving a desired return on investment.
  6. Work safely at all times.  Adhere to all applicable safety policies.  Comply with all company policies, procedures, and standards.

Additional Responsibilities:

  1. Travel to outlying locations and client jobsites on an as-needed basis.
  2. Manage the day-to-day functions of Visionlink/Unified Suite and E-Business user interfaces including new user registration and accessibility.
  3. Work within and promotes corporate values.

Additional Level Requirements

Knowledge Skills and Abilities:

  1. Functional expertise in assessment, evaluation, and training needs analysis and organizational systems.
  2. Ability to incorporate Adult Learning principles; conducting trend research for best processes and practices.
  3. Strong computer skills and project management experience.
  4. Skilled at making clear and persuasive presentations.  Builds credibility quickly with all levels of the organization.
  5. Ability to work in and manage ambiguity, deal with issues or problems, work independently, drive for results and stay focused to accomplish objectives with a sense of urgency.
  6. Ability to think strategically and systemically.
  7. Ability to be flexible, creative and can grasp complex concepts and execute ideas.  Motivated by challenges.
  8. Excellent written and spoken communication skills with individuals or in groups.
  9. Thorough understanding of technical skill sets by industry to promote custom training requirements.
  10. Must be able to meet all safety requirements for applicable safety policies and use of all required safety equipment.
  11. Must have acceptable attendance to meet all company standards and requirements.

Education and Experience:

  1. Bachelor’s degree in Business or related field or equivalent years of experience specializing in Fleet Management software, Caterpillar Product Link, Visionlink/Unified Suite and/or related technologies. 
  2. Minimum of 2 years of experience in a related field.
  3. Proof of current valid driver’s license.
  4. Must be able to communicate (speak, read, comprehend, write) in English.
  5. Bi-lingual in Spanish a plus.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear.
  2. The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
  3. The employee is occasionally required to lift and/or move up to 10 pounds.
  4. While performing the duties of this job, the employee is occasionally required to drive.
  5. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
  6. This position is designated as a "Safety-Sensitive Position".   A Safety-Sensitive Position includes tasks or duties that the employer in good faith believes could affect the safety or health of the employee performing the task or others, which includes any of the following:  operating a motor vehicle, other vehicle, equipment, machinery or manufacturing process, the malfunction or disruption of which could result in injury or property damage; performing duties in the residential or commercial premises of a customer, supplier or vendor; working in any occupation subject to federal safety regulations.  If on an occasional basis, employees perform tasks or duties as listed above, then their role would be classified as Safety Sensitive

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
  2. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
  3. The noise level in the work environment is usually office moderate.


Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.


Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.


Empire Southwest is an EEO/Affirmative Action Employer

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