Parts Will Call Worker - 1st Shift (Mesa)

Date: Jan 10, 2023

Location: Mesa, AZ, US, 85210

Company: Empire

Requisition #: 25817 

Shift : 1 

Start Time :  5:30 AM 

End Time :  2:30 PM 

Schedule Days : Monday - Friday 

Position Status: Full Time (40 hrs week) 

Pay Grade Range: F  - F  

Pay Range: $16.61  -  21.77 


Job Summary:

Provide quick, efficient parts service to will call customers.  Store and distribute the parts that are scheduled for Will Call customer pickup.  Assist in other parts areas as Directed.

Essential Functions:

  1. Notifies customers when any critical back order parts arrive. Distributes parts to customers. Notifies customer of overdue parts in Will Call.
  2. Receives credit return parts from customers. Receives exchange cores from customers.
  3. Maintains the Will Call area. Safely operates material handling equipment. Corrects unsafe situations immediately.
  4. Promotes novelty sales and adjust inventory. Accepts COD work orders. Balances cash box.
  5. Works safely at all times. Adheres to all applicable safety policies. Complies with all company policies, procedures, and standards.

Additional Responsibilities:

  1. Works within and promotes corporate values.

Knowledge Skills and Abilities:

  1. Must have interpersonal skills to professionally assist customers and employees.
  2. Must have mathematical skills sufficient to count parts and packages, total Parts Sales Orders, Credit Memos and Cash Sales Reports, and balance cash drawer.
  3. Must be able to safely operate material handling equipment.
  4. Ability to maintain consistent attendance.

Education and Experience:

  1. Proof of high school diploma or General Education Degree (GED).
  2. Previous experience in all Parts Department areas preferred.
  3. Minimum 6 months warehouse or other parts related experience with parts recognition, freight methods and parts procedures.
  4. Ability to converse in Spanish preferred.
  5. Must be able to communicate (speak, read, comprehend, write) in English.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
  2. The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
  3. The employee is occasionally required to lift and/or move up to 60 pounds.
  4. Specific vision abilities required by this job include close vision.
  5. This position is designated as a "Safety-Sensitive Position".   A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
  2. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
  3. The noise level in the work environment is usually office moderate.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.


Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.


Empire Southwest is an EEO/Affirmative Action Employer

Safety - Respect - Integrity - Teamwork - Excellence - Stewardship - Astonishment

Nearest Major Market: Phoenix

Job Segment: Outside Sales, Warehouse, Sales, Manufacturing