Operator Training Specialist I

Date: Jan 9, 2023

Location: Mesa, AZ, US, 85210

Company: Empire

Requisition #: 24087 

Shift : 1 

Start Time :  8:00am 

End Time :  5:00pm 

Schedule Days : Monday - Friday 

Position Status: Full Time (40 hrs week) 

Job Summary:

Perform equipment demonstrations and deliver client machines. Certify client’s operators in machine certifications. Assist Sales Account Manager to solve client's machinery application problems. Develop and present internal sales training.

Essential Functions:

  1. Inspect, check, and approve machines to be demonstrated. 
  2. Coordinate demonstration schedule and requests along with approving demonstration sites. 
  3. Plan and conduct demonstrations then report outcome to sales managers.
  4. Accompany sales representatives at client sites. 
  5. Give technical advice pertaining to machine operation and production job estimates.
  6. Assist Empire Sales Account Manager and clients to select equipment for each application.
  7. Instruct formal Caterpillar certified operator training classes to client’s operators for certification. 
  8. Ensure operators are properly trained.
  9. Assist Empire in achieving and maintaining market share.
  10. Maintain working knowledge and instruct on Cat Grade Control.
  11. Develop and present product training at sales meetings to improve sales force product knowledge and Empire’s market share.
  12. Work safely at all times.  Adhere to all applicable safety policies.  Comply with all company policies, procedures, and standards.

Additional Responsibilities:

  1. Assist Sales Account Manager in efforts to influence equipment rentals and leases as requested.
  2. Assist client account managers with sales presentations by effectively demonstrating against the competition.
  3. Assist client personnel in proper training and evaluation of Caterpillar machine versus competitive machine.
  4. Assist in operating and presenting computer programs to Sales Account Manager and clients.
  5. Provide technical expertise and support to improve the products sold and serviced by Empire.
  6. Assist in reviewing stock inventory specifications to assure the machine inventory is current and meet the majority of the clients’ needs.
  7. Support industry marketing events.
  8. Work within and promote corporate values.

Additional Level Requirements

Knowledge Skills and Abilities:

  1. Ability to communicate effectively with both internal and external clients.
  2. Technical skills sufficient to be able to work through product issues. 
  3. Must have mechanical aptitude.
  4. Must be able to travel.  
  5. Must have professional interpersonal skills to cooperatively work with people and to effectively perform machinery demonstrations.
  6. Must be highly competent and experienced in the effective and safe operation of Caterpillar machinery.
  7. Must have working knowledge of the Empire Caterpillar and competitive product line including model designations and equipment applications.
  8. Must have knowledge of the entire Caterpillar product line and applications, clients and their operations, and the operating department functions within Empire.
  9. Obtain 1-2 Caterpillar Machine Certifications.
  10. Ability to maintain consistent attendance.

Education and Experience:

  1. High school diploma or General Education Degree (GED).
  2. Minimum of 3 years’ experience in a job-related field.
  3. Must have a valid driver’s license.
  4. Must be able to communicate (speak, read, comprehend, write) in English.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear.
  2. The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
  3. The employee is occasionally required to lift and/or move up to 10 pounds.
  4. Specific vision abilities required by this job include close vision.
  5. This position is designated as a "Safety-Sensitive Position".   A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
  2. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
  3. The noise level in the work environment is usually office moderate.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.


Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.


Empire Southwest is an EEO/Affirmative Action Employer

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Nearest Major Market: Phoenix

Job Segment: Outside Sales, Equipment Operator, Sales, Manufacturing