Mechanic/Welder - Field Service - 25057

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Date: Nov 23, 2022

Location: Mesa, AZ, US, 85210

Company: Empire

Requisition #: 25057 

Shift : 1 

Start Time :  7:00 am 

End Time :  3:30 pm 

Schedule Days : Monday - Friday 

Position Status: Full Time (40 hrs week) 

Job Summary:

Repair, recondition, weld, fabricate, service and prepare CAT and other Empire line allied machines and components for delivery.  Diagnose and troubleshoot malfunctions and failures of machines, engines, machine systems and components.  Work in adverse weather and other adverse situations presented by field working conditions.  Accept all out-of-town assignments requiring extended overnight stays.  Provide on-the-job training to helpers as assigned.  Communicate, orally and in writing, information, instructions and explanations to associates, customers and management regarding equipment conditions, problems and recommendations. **Must have at least 5 years of relevant welding/portable machining experience.  Current Class A CDL is preferred.

Essential Functions:

  1. Diagnose and troubleshoot equipment malfunctions, metallurgical and stress failures.   Ask for assistance in cases where the diagnosis has not been made within four hours. 
  2. Eliminate or recommend action to eliminate the source of the problem. 
  3. Prepare inspection and appraisal reports. 
  4. Comprehend and interpret sketches and diagrams including engineering drawings and blueprints.
  5. Plan and control repair jobs.  Analyze customer requirements and determine the scope of work. 
  6. In advance of a service trip, arrange to take parts, tools, proper size welding rod or wire, technical publications and other material required to complete the job. 
  7. At the job site, organize the job sequence, and arrange with the dispatcher for all sublet or component rework required.  Direct and coordinate the work of assigned helpers to minimize waiting, idle time and inefficiencies.  Monitor and control job progress.
  8. Repair, recondition, weld, fabricate, and maintain equipment and components. 
  9. Prepare equipment for delivery.  Remove and install components and parts.  Disassemble and reassemble components.
  10. Determine parts reusability in accordance with published reusability guidelines.  Order replacements and arrange for repairs.
  11. Service and maintain equipment (preventive maintenance), adjust (tune up), and test mechanical, electrical and hydraulic systems and components. 
  12. Operate welding equipment.  Perform arc welding, air arc, gas welding and cutting in vertical up, flat and overhead positions using correct temperatures and procedures for the type of material being welded.
  13. Works safely at all times.  Adheres to all applicable safety policies.  Complies with all company policies, procedures, and standards.

Additional Responsibilities:

  1. Learn and use Empire and CAT procedures and systems.
  2. Prepare Service Reports.
  3. Maintain company equipment.  Report repair or replacement needs to the supervisor.
  4. Make warranty recommendations to supervision via job closing questionnaire.
  5. Maintain good customer relations.  Assist the customer in making repair or replacement decisions.  Explain the causes of equipment operating difficulties and failures to customers and the corrective action necessary to prevent them.  Handle all customer concerns with tact and diplomacy.
  6. Must accomplish training and serve as a Green Belt in support of EMPIRE's Six Sigma program.
  7. Works within and promotes corporate values.

Knowledge Skills and Abilities:

  1. Demonstrated technical skill competence.
  2. Knowledge and skills to operate and understand diagnostic equipment including computerized instrumentation.
  3. Appropriate manner, conduct, and grooming adhere to company policy.
  4. Ability to work cooperatively and communicate effectively.
  5. Ability to obtain CDL.
  6. Knowledge of CAT machine components and systems.
  7. Must be able to meet all safety requirements for applicable safety policies and use of all required safety equipment.
  8. Ability to maintain consistent attendance.

Education and Experience:

  1. Proof of high school diploma or General Education Degree (GED).
  2. Current driver’s license.
  3. Minimum of 3 years related experience.
  4. Ability to obtain CDL or proof of current valid CDL.
  5. Must be able to communicate (speak, read, comprehend, write) in English.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear.
  2. The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
  3. The employee is regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds.
  4. Specific vision abilities required by this job include close, distance, and peripheral vision.
  5. This position is designated as a "Safety-Sensitive Position".   A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
  2. The employee is frequently exposed to wet and/or humid conditions, extreme cold, and extreme heat.
  3. The noise level in the work environment is usually loud.


 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.


Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.


Empire Southwest is an EEO/Affirmative Action Employer

Safety - Respect - Integrity - Teamwork - Excellence - Stewardship - Astonishment

Nearest Major Market: Phoenix

Job Segment: Welding, Maintenance Mechanic, Field Service, Maintenance, Engineer, Manufacturing, Engineering

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