Inside Sales & Support

Job Summary:

Assist Empire’s walk-in customers and prospects.  Generate sales leads to refer to appropriate personnel.  Initiate marketing programs to develop sales leads.  Participate in customer events.

Essential Functions:

1. Handle all walk-in customers and prospects.
2. Generate and manage qualified leads.  Pass on qualified leads to appropriate personnel to pursue the opportunity.
3. Provide Sales Support. Close deals when appropriate.                            
4. Initiate marketing programs, ie. Telemarketing, direct mail, from UCC’s, assigned, unassigned accounts.       
5. Manage and participate in customer events, ie. Demo days, customer tours, etc.                 
6. Search and identify rental opportunities.
7. Work safely at all times.  Adhere to all applicable safety policies.  Comply with all company policies, procedures and standards.

Additional Responsibilities:

1. Host outlying area customers in Mesa to inspect machines/repairs already quoted by an Account Manager.
2. Maintain an understanding of basic operation and applications for Caterpillar and Allied products.
3. Become proficient in the use of the Empire Quoting Systems.
4. Become proficient in the use of the Caterpillar Infocast website to secure technical specifications and performance of all Caterpillar products.
5. Maintain an understanding of the merchandising programs, the use of “T” value and/or finance terms to be able to accurately quote payments over the phone or while meeting with a customer.
6. Work within and promote corporate values.

Additional Level Requirements

Knowledge Skills and Abilities:

1. Sufficient computer skills to utilize Empire’s internal and external software programs.
2. Must have interpersonal skills sufficient to work cooperatively with people and to execute sales transactions.
3. Must have working knowledge of Caterpillar and competitive construction equipment model designations and application.
4. Must comprehend equipment specifications, price lists, catalogs and common industry publications and reference material.
5. Must have effective, pleasant verbal communication skills.
6. Must perform common sales calculations quickly and accurately, and be familiar with financing, taxes, etc., of products.
7. Must have ability to develop working knowledge of wholesale and retail used equipment markets.
8. Must have ability to develop an in-depth knowledge of entire Caterpillar product line and applications.
9. Must have ability to develop an in-depth knowledge of Sales Dept. policies and procedures.
10. Must have ability to develop an in-depth knowledge of EMPIRE’s operating department’s functions.
11. Must have ability to develop and in-depth experience in capital sales.
12. Must have ability to develop the mechanical aptitude sufficient to relate to mechanical applications, failures, etc.
13. Ability to maintain consistent attendance.

Education and Experience:

1. Proof of high school diploma or General Education Degree (GED).
2. Must be able to communicate (speak, read, comprehend, write) in English.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
2. The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel. 
3. The employee is occasionally required to lift and/or move up to 10 pounds.
4. Specific vision abilities required by this job include close vision. 
5. If on an occasional basis, employees perform duties that Empire in good faith believes could affect the safety or health of the employee performing the task or others, then their role would be classified as working in a Safety-Sensitive Position. 
    

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
2. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
3. The noise level in the work environment is usually office moderate.

Disclaimer:

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.