HENDERSON, NV POSITION Used Equipment Manager - Sales Department

Date: Mar 16, 2023

Location: Mesa, AZ, US, 85210

Company: Empire

Requisition # : 26044 

Location: Mesa 

Position Status:  Full Time (40 hrs week) 

Shift : 1 

Start Time :  8:00am 

End Time :  5:00pm 

Schedule Days : Monday - Friday 

Pay Range: $77,770.00  -  $133,000 




Job Summary:


Manage Assigned Used Machine repairs when they are rented or leased, and on a customer job site.  Solve machine problems for customers and salespeople.  Ensure Sales Department equipment is repaired in the most cost effective manner.

Essential Functions:

  1. Reviews machine applications.
  2. Directly assist customers to resolve lease and rental equipment problems.  Solve problems to the customer's satisfaction.
  3. Investigates and resolves machine accident, machine damage and suspected machine abuse situations.
  4. Maintains Assigned Product Family of Corporate assets that are rented or on lease to a customer
  5. Determines extent of repairs needed.  Acts as a liaison between sales related shop personnel and service related shop personnel. 
  6. Communicates with internal departments and authorize repairs.  Control repair costs.  Reviews work orders for Sales Department new, rental and used machines. 
  7. Handles and resolve Service Department related problems. 
  8. Ensures that machines have all required Safety items in place and functioning, and that both Empire employees and customers are aware of and are assisted in any way needed to insure safe operation and repair of machines.  
  9. Works safely at all times.  Adheres to all applicable safety policies. Complies with all company policies, procedures, and standards.

Additional Responsibilities:

  1. Reviews Repair-After-Rent (RAR) expense on machines or family of machines, with repair percentages above present company goal, as selected by Sales Management. 
  2. Reviews Down Machine Report, concentrating on Assigned Product Family. 
  3. Visits assigned rental shops on a schedule set by the Rental Manager.  Inspect machines in yard and on customer job sites. 
  4. Reviews open Field Service and Mining Work Orders for Assigned Product Family. 
  5. Acts as gatekeeper for Capitalization Accounts of Assigned Product Family.
  6. Reviews Sales Policy on monthly basis. 
  7. Works within and promotes corporate values.

Additional Level Requirements

Knowledge Skills and Abilities:

  1. Must have interpersonal skills to effectively assist people and maintain positive, professional customer relationships.
  2. Must be able to manage the Sales Department's equipment repair needs. 
  3. Must have math skills sufficient for calculating costs and percentages.
  4. Ability to maintain consistent attendance.

Education and Experience:

  1. Proof of high school diploma or General Education Degree (GED).
  2. Must have extensive experience on Caterpillar equipment repair methods and technical data.
  3. Must have mechanical aptitude sufficient to understand equipment applications, mechanical failures, etc.
  4. Extensive machinery parts, service, and repair experience.
  5. A minimum of 5 years mechanical supervision experience.
  6. Must have 10 years prior or current employment at a Caterpillar dealership or experience managing an equipment fleet.
  7. Must be able to communicate (speak, read, comprehend, write) in English.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
  2. The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
  3. The employee is occasionally required to lift and/or move up to 10 pounds.
  4. Specific vision abilities required by this job include close vision.
  5. This position is designated as a "Safety-Sensitive Position".   A Safety-Sensitive Position includes tasks or duties that the employer in good faith believes could affect the safety or health of the employee performing the task or others, which includes any of the following:  operating a motor vehicle, other vehicle, equipment, machinery or manufacturing process, the malfunction or disruption of which could result in injury or property damage; performing duties in the residential or commercial premises of a customer, supplier or vendor; working in any occupation subject to federal safety regulations.  If on an occasional basis, employees perform tasks or duties as listed above, then their role would be classified as Safety Sensitive.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
  2. The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
  3. The noise level in the work environment is usually office moderate.


Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.

Skills & Abilities

Able to manage the Sales Department's equipment repair needs.
Acceptable attendance to meet all company standards and requirements.
Develop and maintain relationships with internal and external clients.
Intermediate mathematical skills.
Mechanical aptitude sufficient to relate to mechanical applications and failures.



Physical Requirements

The physical demands are representative of those that must be met to successfully perform the essential functions of this job.
Required to lift or carry 10 lbs or less
Required to use hands occasionally

Work Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level is moderate.
Exposure to extreme heat or cold
Exposure high precarious places
Exposure to moving mechanical parts
Exposure to outdoor weather


Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.


Empire Southwest is an EEO/Affirmative Action Employer

Safety - Respect - Integrity - Teamwork - Excellence - Stewardship - Astonishment

Nearest Major Market: Phoenix

Job Segment: Sales Management, Outside Sales, Field Service, Sales, Manufacturing